Frequently
Asked Questions:
Who supplies my product?
How long will that take?
Are my card details secure
when I process my order?
How do I know you have received my order?
Your automated email indicates there may be a price
difference to my "receipt"
How quickly will I receive my order?
Where do I send returns?
What is your returns policy?
Who
supplies my product?
LPS
Marketing Limited will supply your product under the trading
name Cycle Shopping PLUS. We
process your order and card details. We will also contact
you in the
event of a delay in shipping the item to you.
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How long will that
take?
We will strive to dispatch your
order within 48 hours and if there is any delay will contact
you directly
using the information you supplied in your
order.
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Are
my card details secure when I process my order?
Yes they are. The Cycle Shopping website
has a Shared SSL and your card details
are transferred
in a
secure socket layer, you'll see the gold padlock.
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How
do I know you have received my order?
You will receive an automated email
explaining the next stage and confirming the details you supplied. If
you do not receive this, please contact us as you may have
supplied an incorrect email address that we may need to contact
you.
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Your
automated email indicates there may be a price difference to
my "receipt"
A few customers
think that the final page of the purchase process,
and/or the automated email they receive, is their
receipt and shows the amount that has already been
taken from their credit card; this isn't
the case.
Your credit card is not processed until we know the goods are ready for despatch. Also,
any difference to your final costs will be carriage charges.
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How
quickly will I receive my order?
Some
items you will receive within 48 hours. Others may take up to a week. If
longer than that, and you have not heard anything from us, then
please contact us.
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Returns
policy
A
7 (seven) day 'cooling off' period applies to all items
ordered on-line from the Cycle Shopping website.
Within this period if we have delivered the correct item
you can return it in its original packaging and suitable for resale for
a full
refund,
excluding carriage charges.
If we have delivered the incorrect item, you can return it, again as
stipulated above, but for a full refund including original postage.
If returned items are damaged and therefore not saleable at the RRP we
will make an agreed and fair adjustment to the refunded value.
Where
do I send returns?
We naturally
hope that you are happy with the products we supply however,
if any item you ordered needs to be returned it should
always be returned to Cycle Shopping.
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