Because e-cobr is a group of independent cycle retailers, the following Terms and Conditions are general to the group but you may see some slight variation in terms of implementation by some individual members.

Major headings

Product description and pricing
Returns policy
Non UK Customers
Payment by credit cards
Credit card security
Shipping and Handling
International shipping
Current delivery/order processing schedule
Tax charges
Product availability
Product guarantees
Privacy policy
Special note

Product descriptions and pricing

We make every attempt to describe products accurately and to ensure accuracy of the descriptions provided to us. Most descriptions are taken from the manufacturers/suppliers own literature or their web sites.

We also make every attempt to ensure that images and specifications are matched accurately.  Occassionaly we may knowingly have to use images that do not match the specification, this is clearly marked. 

In the event of specifications and images not matching it will usually be the written specification which is accurate though suppliers do change their specifications without notification and for this we cannot be held responsible.

Prices are RRP's as provided by manufacturers/suppliers. Where a products' price is shown as WAS - NOW this relates to the RRP, or the previous price of the item as displayed by the retailer for at least 28 days. We make every attempt to ensure the accuracy of all prices shown.

In the event of a product and particularly any price being incorrect for any reason, our members reserve the right NOT to sell the item as listed.

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Returns policy

A 7 (seven) day 'cooling off' period applies to all items ordered on-line.

Within this period if we have delivered the correct item you can return it in its original packaging and suitable for resale for a full refund excluding carriage charges. 

If we have delivered the incorrect item, you can return it again as stipulated above, but for a full refund including original postage.

Special Note:
Due to an increase in the return of correctly delivered, carriage free items, effective 12 July 2004, if a returned item was delivered correctly, and was delivered Carriage Free, a deduction of £2.00 will be made from the refund value. Exceptions to this will be very light or very heavy items which will be at cost, also incorrectly delivered items.

If returned items are damaged and therefore not saleable at the RRP we will make an agreed and fair adjustment to the refunded value.

***  PLEASE SEND YOUR RETURN ITEMS BACK TO THE MEMBER WHO SUPPLIED THE PRODUCT.   Also, unless e-cobr supplied the product direct, it is the member who will refund your card and not e-cobr. ***

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Non-UK customers

If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

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Payment by credit cards

We accept all the following cards

Other than in exceptional circumstances we do not charge for any item until it is shipped to you.

However, from some countries, and in certain situations, we may insist on pre-payment by Bankers Draft and refuse payment by credit card.

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Credit Card Security

Our website has a Thawte SSL Web server Certificate, see top of page, therefore you can be assured that your card details are secure.

What is a Thawte SSL Web Server Certificate?

With a Thawte SSL Web Server Certificate, any information sent from our site is encrypted or scrambled, making it impossible to intercept or steal.

A SSL Web Server Certificate also enables you to view the following information:

- The domain for which the certificate was issued i.e cobr.co.uk
- The owner of the certificate.
- The physical location of the owner.
- The validity dates of the certificate.

Why do we use a SSL Web Server Certificate?

Utilizing Thawte's digital SSL (Secure Sockets Layer) 'handshake', which is based on the leading security protocol on the Internet, you can rest assured that all online communications are secure while the information is being transmitted. Using the Internet for shopping is now probably more secure than ever as there are many card providers who provide a specific service protecting you from fraudulent use of it and you are protected by many laws that we don't want to fall foul of.

What we are trying to say is that whilst it can seem a huge leap of faith to commit your card details to us, its not that big a step really because

a)your card details are totally secure whilst they are being transmitted to us
b) most Banks and Card Service providers protect you from fraudulent use anyway. 

If however you still prefer not to send your details using the method explained then choose the other payment method provided for you 'Send card details separately'.  

Once the order has been transmitted a document will be produced by the software that you should print, complete your card details and then post or fax the document to us.

If you like neither of the above, just phone us, we don't bite, well not too hard anyway.....

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Shipping And Handling

Due to the nature of our organisation whilst we try to keep shipping and handling charges consistent across the board, there may be some differences from member to member.  Please see below for a set of 'standard charges' to Mainland UK.

Snapshot of charges
A snapshot and some examples are shown below but please read the other information as well.

Full explanation

There are an increasing number of products in the catalogue which have carriage inclusive charges. When the default charge of £2.99 appears, this figure can be altered to zero. If you do not do this, we will do it for you before passing the order to our retailer member.

Most other UK Mainland single or multiple (non-bulky) item deliveries will be covered by a simple, all inclusive charge of £2.99.

In the event of your order being made up of multiple items from more than one member, for the type of items mentioned above and the same delivery specifications, a standard charge of £3.99 will apply.

The standard parcels tariff guide which applies to many orders is shown below.  These are guide prices covering delivery and do not include packaging costs but will give you a guide as to what you are likely to have to pay.  Items such as shoes and helmets to UK Mainland will probably cost between £5-6.00. 

Our standard charge for delivery of bikes to locations within mainland UK is currently £18.00. 

Delivery of heavy items such as turbo trainers varies from member to member but will be between £10-15.

In the event of items being ordered that do not fit into the categories above and involving the use of carriers a standard charge £7.95 will apply.   You will be informed of the cost, if higher than the standard carrier charge shown before the item is sent and your card charged.

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For International shoppers, products up to 2Kg can be sent airmail with costs varying dependent upon weight. Break points are shown below and again the costs include delivery only and not packing charges, however a cycle helmet for example to USA would cost around £10 p&p.  A pair of cycle shoes which weigh around 1.4Kg would cost £12-14.00.

If more specific costs are required please contact us on though they will be based on the above charges.

Also please note that the default delivery charge of £2.99 appears on every order.  In the event of delivery costing more, either you can change the amount yourself before sending the order to us, or we will do it for you when we process the order.  We tell you this because it will mean that your documentation and the charge on your credit card statement will be slightly different.

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Current Delivery/Order processing Schedule

You should receive your order within 7 days, often much earlier.

We process orders daily.  Orders passed to our members during the morning will most often be processed and sent the same day, assuming in stock. 

If you order a cycle, they always receive a Pre-ride inspection before packing and despatch and are therefore usually sent out the following day.

Orders placed on our system after 1.00 pm will not be processed until the following day unless specifically asked for by e-mail or phone call.

Many products will then be received within a further 48 hours within Mainland UK. However you should definitely expect delivery in mainland UK within 7 working days of placing your order.

Airmail to Europe should reach you within 5-6 working days and to the rest of the world in 7-8 working days.

Special note:
e-cobr marketing staff don't work on Saturdays or Sundays, so please don't count these as working days even though many, or most of our members are open on these days.

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Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

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Product Availability

The groups objective is to maintain a 90+% product availability at all times.  End of season and brand range changes are usually what affect this percentage because we attempt at all times to only include those products on the site that our members stock, or that we have specific arrangements directlywith a supplier.

When we receive your order we allocate it to the appropriate member or members. In the event of your chosen product not being available the procedure is that our member wll contact you directly either by phone or e-mail to give you the option of waiting, changing the item or cancelling the order.

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Guarantee

All products are covered by manufactures normal terms of guarantee, see also contract of purchase above.

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Privacy Policy

e-cobr, or any of its associated organisation's will not disclose buyers information to third parties.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.


Special Note:

Whilst we at Central Marketing make every attempt to ensure the above procedures are adhered to, slip ups can occur as our retailer members are substantial 'bricks and mortar establishments' as well as being involved with e-cobr. 

If, after7 working days you have not received your order then please contact us and we will do all we can to assist you. Please bear in mind that we would not be aware of any difficulty with your order

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